Faq

How can I contact pallet liquidation store customer service?

Calls to our Customer Care Team may result in longer wait times. For faster service, please contact us via email at [email protected]

By Email[email protected]

We aim to respond to all emails within 2-4 business days.

By Phone – 1-844-311-

Mon-Fri: 11am-3pm ET

Phone hours may be temporarily subject to change.

By Chat

Mon-Thurs: 10am-6pm ET Fri: 10am-3pm ET

Chat hours may be temporarily subject to change.

COVID-19 PROCEDURES

What are you doing to ensure the health and safety of your customers and employees during the COVID-19 outbreak?

As the COVID-19 outbreak continues to impact the health and well-being of individuals, communities, and businesses around the world, we are taking extra steps to ensure the health and safety of associates and customers. This includes increased facility cleaning, providing more access to hand sanitizers, and adjustments to our facility configuration to create appropriate distance between employees. We are also encouraging all of our employees to be mindful of their health, and embrace healthy habits such as increased hand washing to slow the spread of the virus.

Will you be limiting/ceasing operations at all during this outbreak?

All pallet liquidation store facilities will continue to operate normally, unless otherwise noted. For those who have purchased pallets, all delivery drivers will be minimizing contact with customers during the delivery process. Drivers will still perform a threshold delivery, but will ask the customers to spell their names, which will be printed on the delivery receipt. Unfortunately, we are unable to deliver shipments in areas that are under “Shelter in Place” protocols, such as San Francisco and its surrounding areas, at this time.

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SHOPPING & ORDERING

Where does palletliquidationstore.com source its products?

We partner directly with many of the top retailers and other suppliers in the United States. Our technology platform makes it easy to offer excess, open box, customer returns, and salvage inventory directly to you!

Are prices on palletliquidationstore.com negotiable?

Our goal is to provide competitive pricing on all available inventory. We don’t currently negotiate pricing with individual customers. However, we are confident that when you’re buying from us, you’re getting a great deal.

Do I need to create an account on pallet liquidation store.com?

You do not need to register to browse the site. However, in order to buy from us, you must create a pallet liquidation store account. This will also allow you to easily access past orders and pay for merchandise in the future.

Can I buy from palletliquidationstore.com if my business is based outside of the United States?

Yes, any business can buy from palletliquidationstore.com as long as you ship to a US-based shipping address (excluding Alaska, Hawaii, and Puerto Rico). If you plan to export items, you are responsible for ensuring they are eligible for export and that you comply with all applicable requirements. On limited occasions, certain partners prohibit shipment of items outside the United States. In such cases we will indicate any restrictions in the listing.

What payment methods does pallet liquidation store.com accept?

We accept most major credit cards, PayPal, and PayPal Credit (formerly Bill Me Later). PayPal Credit provides you the flexibility to pay for purchases over time. To pay with PayPal Credit, select the PayPal option at checkout and choose PayPal Credit as your preferred method of payment. If you have never checked out with PayPal credit, you will have to go through a quick approval process.

REFUNDS & DISPUTES

What if I have an issue with the merchandise I receive?

We stand behind the accuracy of our manifests, both in terms of condition and composition. If there is a difference greater than 2%, please email us at [email protected] within 7 days of receiving your order. We will get back to you within 1-2 days with next steps. We aim to resolve all disputes efficiently and fairly. Please view our claim policy page to learn more about how to file a claim on a BULQ lot.

Can I return merchandise?

We cannot offer any returns or exchanges. If you have any issues with your order, please do reach out to our Customer Care team.